This blog post will focus on Canadian best-of-breed solutions for staffing and recruitment companies. I was also going to adhere to Canadian Content rules and talk about something like the NHL playoffs, but unless you are a Vancouver fan that topic is probably best left unmentioned. I must say having a team back in Winnipeg does make the world a better place. I never fully recovered as an NHL fan after the Northstars left Minnesota for Dallas. The Minnesota Wild are even one of Professional Advantage’s customers (and hooked us up with some meet and greet passes for Rush when they played in St. Paul), but watching their games just isn’t the same as seeing Willi Plett line up against Al Secord back in the day.
We have many Canadian staffing companies using 1Staff (formerly PAM). In fact, on our staffing and recruitment case study page, the first two customers are Canadian staffing agencies.
Traditionally staffing and recruitment solutions include:
- Front Office which includes ATS functionality – resume parsing, job order management, recruiting, etc.
- Back Office which includes payroll, billing, cash receipts, general ledger, accounts payable, etc. There are also some ‘Middle Office’ items like timesheet entry which you might see in either the front or back office.
- CRM (Customer Relationship Management) Many of our staffing customers who use a front office system also use something like Salesforce or Microsoft CRM for their sales and marketing needs.
Here is an example of a possible staffing software configuration for a Canadian recruitment company:
- Bullhorn is the Front Office.
- When a new assignment is created in the front office, it automatically shows up in our 1Staff Back Office (built in Microsoft Dynamics GP) which handles their pay/bill process all the way through to the financial statements.
- It is possible that the customer already is comfortable with something like Avanti payroll. They have the option of retaining that payroll solution if they don’t want to use our fully-integrated Microsoft Dynamics Canadian Payroll.
- As mentioned, it is possible a customer may also have another CRM system, especially if they require more advanced sales and marketing capabilities than their current front office provides.
This all sounds like a potential integration nightmare (Note: my next post will explain how we can provide all of this functionality together with 1Staff built in Microsoft Dynamics, including Gartner ranked magic quadrant CRM functionality), so why on earth would someone choose to do it?
What we often find is a customer who has just spent a large sum of money to implement a front office or maybe whose recruiting team likes the system they have but doesn’t want to change (or maybe they don’t even like it that much, but they are comfortable with it and know how to work around its shortcomings). In any case, we can generally fill whatever front office or back office gap a staffing firm might have.
Back to the ‘potential integration nightmare’ – I asked our support department to do some analysis on the volume of support cases related to integration issues. The result was that we get about one integration support case per customer every two years. Once the systems are set up, Job Orders pretty much flow to the back office automatically and, in turn, payroll flows out each week. Once every couple of years we get a support call.
While this post was focused specifically on how 1Staff can potentially fit in with your other staffing software systems in a best-of-breed approach, my next blog post will focus on an end-to-end staffing software solution built in Microsoft Dynamics.
To see a live demo of 1Staff, visit Kathi or Matt at booth #102 at ACSESS May 2 to 4 in Niagara Falls.
Or, if you’re unable to attend ACSESS, request a 1Staff demo today!