Professional Advantage just got done running a workshop with an existing customer who rolled out our staffing software, 1Staff to another 100 of their recruiters. They selected a number of their power users to attend the training session. The users had varying levels of experience, but most had previous experience with staffing and recruiting software and a variety of ATSs (Applicant Tracking Systems).
When the session started there was no shortage of skepticism around what Professional Advantage could do with 1Staff, built on the Microsoft Dynamics® CRM platform. One user in particular had a number of requests, but in general the response was it would take ‘about 15 minutes’ to change the system to meet her requirements. ’15 minutes’ started to become a bit of a running joke. With existing legacy staffing and recruiting systems you often need to contact the vendor to make changes, and the wait times often stretch into months. However, 1Staff allows individuals with the applicable security permissions to make most changes themselves.
One of their key power users was demonstrating 1Staff while I was watching with one of our consultants (who was in their sandbox system on a laptop). The power user ended up on the Assignment form with some pay and bill rates. It was on this form that one group wanted a scrolling window to show all of the historical rates and a text box titled “Reason for Pay Change” added. Another group wanted a couple of additional fields to track their data. They generally agreed on some other form layout changes, and described to us what they wanted. After the room agreed on the changes to be made our consultant asked the person running the demonstration to hit the F5 key on her computer.
Since 1Staff is web based, hitting F5 refreshed the form to the latest published form. The window refreshed with all of the changes they had been discussing already made. The ‘about 15 minutes’ answer made a lot more sense once they were able to see how quickly and easily the system could be tailored to their needs. The Microsoft Dynamics CRM platform allowed the consultant to make the changes as the group was discussing them.
1Staff powered by Microsoft Dynamics CRM is an extremely powerful platform to work with. It gives you control to change your system that typically require developer intervention or you might not be able to do at all with a traditional system.
Photo Credit: <a href=”http://www.flickr.com/photos/seanmolin/8025043875/”>Sean Molin Photography</a> via <a href=”http://photopin.com”>photopin</a> <a href=”http://creativecommons.org/licenses/by-nc-nd/2.0/”>cc</a>